**** Poor Service Once Again

I am yet again forced to go onto this site for assistance from Standard Bank. I have phoned over a month ago and sent 2 emails and called again costing me a arm and a leg as I am currently not in the country. All I am trying to do is find out what my settlement amount is on a vehicle I had financed with them. I spoke to a \supervisor' who said he would send me the settlement amount and guess what???? Still nothing. I want to settle this amount asap. I will be stopping the stop order like i explained on the phone when I called yesterday if this is the route I must go to get the settlement amount I will. I am genuinely moeg of this **** as this is not the 1st time I have had this issue with Standard Bank. There is no feedback from them ever."