**** poor service from standard bank....again!

Dear sir<br> <br> Standard Bank could not work out the charges on my monthly statement. I spent an hour on the phone trying to sort it out and left an urgent message for my prestige banker (gouwa halford) to call me back. I was assured I would hear from a manager today...so far I have heard from no one! In fact I have been unable to speak to my prestige banker since I opened my account even though I have called half a dozen times since then.<br> <br> No wonder this bank has the lowest customer approval rates in the country, I have one of their most expensive accounts and cannot get customer service! Time to move to Capitec I guess....<br> <br> Michael Cohen