JM
Janet M
1 reviews | Active since Jan 2013
30 Jan 2024, 14:45
**** pin code request on line banking URGENT
I have been trying to get through to Standard Bank all day the waiting period is ridiculous - online banking has changed recently where they ask for your pin code, is this a ****? as we are told never give out our pin number to anybody at all. How on earth can we pay our accounts with this new suspicious request. I need to pay by tomorrow I would like a person in authority to call me and explain. I see on the internet a lot of people are complaining and also have had *****ulent transactions on their accounts since this new pin code request, This is URGENT ***
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Jan 2024, 14:55Good day Janet
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jan 2024, 14:55
Official
Good day Janet
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
JM
Janet M's updateReviewer Update
30 Jan 2024, 15:25This is an automated reply I need urgent assistance with a possible ***** / **** issue with online banking
I need to pay salaries and accounts tomorrow and will NOT hand out my pin number as per your online
request, who hands over their pin code???
I need to pay salaries and accounts tomorrow and will NOT hand out my pin number as per your online
request, who hands over their pin code???
JM
Janet M's update30 Jan 2024, 15:25
Reviewer Update
This is an automated reply I need urgent assistance with a possible ***** / **** issue with online banking
I need to pay salaries and accounts tomorrow and will NOT hand out my pin number as per your online
request, who hands over their pin code???
I need to pay salaries and accounts tomorrow and will NOT hand out my pin number as per your online
request, who hands over their pin code???
Standard Bank's replyOfficial
30 Jan 2024, 16:41Good day Janet
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jan 2024, 16:41
Official
Good day Janet
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Jan 2024, 10:40Good day Janet
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jan 2024, 10:40
Official
Good day Janet
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***