Pillar to Post Bank i.e Standard Bank SA

Standard Bank, you are once again making my entire life a living hell.

I have been trying to resolve an issue for months only to be shoved from one agent to the next both telephonically and inside the branch. My life is being put on hold because of your atrocious service.

Yesterday it went as far as holding for two hours, I even had an opportunity to jump into the shower while I was still holding. Mind you, I had contacted you using my own airtime.

Today I went to the bank, I was once again passed on to an out of branch office agent and made to hold while your in branch agent proceeded to do other work because she did not have the capacity to deal with my issue.

Standard Bank you are holding me hostage. I can’t do anything on my app. I can’t make payments, send instant money and even book a flight. I travel for work and you are putting my life in danger with this carelessness. Help me!