BG
Bruce G

1 reviews | Active since Aug 2013

08 Mar 2016, 14:51

Pillar to Post and repeat

I was retrenched in August 2015 and app**** for Credit Insurance on both my Bluebean and Standard Bank credit cards. the application was successful but then this happens. the insurance provider who pays the account for the next 6 months done so in 2 lump sum payment. automatically paying 3 months installment in one month means my account is in arrears by 2 months and this happened twice for the duration of the term.<br> <br> I'm battling to make payment arrangements with them but have been sent back and forth between departments.<br> Firstly i\m not paying for the insurance mess up. there no way I'm going to pay an outstanding balance based on your bad decision and procedures.<br> <br> What I expected was monthly payments for the accounts and now my name has been dragged through the mud by lawyers for non-payment.<br> <br> Standard Bank definitely moving backwards."

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Replies (1)
Standard Bank
Standard Bank's reply09 Mar 2016, 09:10
Official
Hello saturnwolf,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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