KW
Kirsty W

1 reviews | Active since Dec 2011

02 Apr 2022, 10:25

PIETERMARITZBURG - PATHETIC

THE SITUATION IN PIETERMARITZBURG BRANCHES IS PATHETIC!!!! CLOSURE OF BRANCHES AND THE 2 OPEN (HAYFIELDS AND THE MALL) YOU QUEUE FOR HOURS AND HOURS AND THERE IS NO SEATING. YOU WAIT OUTSIDE FOREVER. THE STAFF DON'T SEEM AT ALL PHASED WHEN MULTIPLE CUSTOMERS IN FRONT OF MW COMPLAIN AND WHEN I COMPLAINED. I ASKED THAT IT BE ESCALANTED AND THEY COULD NOT DO SO. I HAVE BEEN TRYING TO ACTIVATE MY BUSINESS CREDIT CARD AND AM TYPING THIS ON MY 4TH ATTEMPT AT A QUEUE. I AM NOT WILLING TO WAIT HOURS BECAUSE STANDARD BANK DOESN'T HAVE SUFFICIENT INFRASTRUCTURE TO SERVICE THEIR CUSTOMERS

0
Replies (1)
Standard Bank
Standard Bank's reply11 Apr 2022, 11:54
Official
Good day Kirsty 

 Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

We appreciate your patience and understanding. 

Kind Regards
 Standard Bank Help Centre 
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