****piest Service I've ever Gotten!

If I could give zero stars I would. I've never experienced this kind of ****py service. I app**** for a credit on the 5th of June. The sent me an SMS saying I've been provisionally approved. I uploaded all my documents to the website. The also sent me an email with a reference number saying that the application is being processed and that I should send in any outstanding documents to a specific email address.

I didn't do that because all the files were accepted online. A few days go by and I'm trying to phone the call center, which by the way is no good. Eventually after a few days of trying and not being successful the worst operator I could ask for miraculously answers the phone. I spend 15 minutes on the call with this guy where he says that he can't find me on the system and that I must've given him the wrong ID number, and they can't trace my application.

I go and lodge a complaint on the website, still no response. The phone rings and it's a rep from Standard Bank about my credit card. I tell her this whole story and she dismisses it and says that I've been approved blah blah blah, go through the whole application.

She said the card will be delivered to the nearest branch in 5-7 working days. A few days go by and I want to track delivery so I phone the call center again asking for a trace, the lady said I must go into the branch to trace the card.

I only had time a few days later, but I went in and again same story, the can't trace the card, they can't even find an application on the system.

WHAT IS GOING ON?