1 reviews | Active since Aug 2016
Piece of **** Bank... FNB is better
Standard Bank is absolute junk, I have had my account with them from the time I started university and they refuse to assist me now... I have moved abroad to China and I still have my account active... My South African phone sim got ****** and I can't receive otp numbers anymore... This means that I cannot make any payments for the past ****en six months... I contacted standard bank and I spoke to over 6 different agents on email... They are absolutely dumbfounded.. Refuse to assist me... Keep sending me to new departments.. And now for two weeks I have no response at all....
I just want to change my otp setting to be received via email.. They took all my information for verification a month ago.. My cards, my ID, signatures, passport copies everything they requested... But now I just get ignored...
My cheap bank cannot even call me I requested on various occasions that I will pay for the call... Charge my ***n account I don't care.... I can't make calls because I can't use my account to top up my Skype credit to make an international call...
How hard is it for an agent to call their client?
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Regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or ID numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Dear Mr Naidoo
Thank you for taking our call. We confirm that the matter has been resolved.
Your feedback will be appreciated.
Regards,
Complaint Resolution Centre
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Dear Mr Naidoo
Thank you for taking our call. We confirm that the matter has been resolved.
Your feedback will be appreciated.
Regards,
Complaint Resolution Centre
***