Pick 'n Pay and Standard bank card ****

My wife lost her standard bank card at an FNB atm. It went stuck in the machine and we suspect atm card **** so we block that card immediately by calling the bank. The problem started when she wanted to use her account because it was Saturday banks closes early so we phoned the bank and the advice us that we can get a replacement card at any pick n pay store/shop which we did i had to use my FNB card to purchase that card at Pick 'n Pay Lambton family store. we followed the instructions on the cover how to link the card with the account with no success. We try the other way by using standard bank app. And nothing, we have to drove to Greenstone mall were one of the assistance staff at standard bank tried to help us through the atm with no success we then proceeded to get into the bank and was told that the bank card which we bought at Pick n pay doesn't work and we had to pay for a new card order and a replacement. And we were not refunded for there card we bought at pick n pay stating we have to go back to pick n pay to reclaim our money back. Which we did and we were told that they have a policy that state it not refundable. Its only cost us R55 but consider our up and down we had to make and still not getting our refund is just a customer abuse. I feel like Pick 'n Pay and Standard Bank are running a card **** now I'm stuck with a card that doesn't work. And all they did was taking my details and never bother to give me a call. Even just to say there is nothing we can do we relax my curiosity. But honestly speaking what they are doing its not fair at all