Pick Any Other Bank, but Standard Bank

Item: Standard Bank
Rating: 1
Author: Werner H

The website states the Call Centre trading hours are till 9pm on weekdays. I have now been on hold for over an hour waiting for a consultant to help me (it is 17:30 btw) and I am still holding.

I have entered my correct details for internet banking (I was in the bank this morning to confirm) on the app and it still gives me the same error.

The bank branch cannot help me and says I must call. When I call, this happens!

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

31 Jan 2023, 07:35

Hi Werner

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply31 Jan 2023, 07:35

Official

Hi Werner

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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