PHUMEZA DELAYS POSSIBLE VEHICLE PURCGASE

I was contacted by Phumeza on Tuesday. I explained to her that I will not be submitted vehicle info regarding the vehicle I wish to purchase because I first want to know whether I would qualify for the amount required before proceeding with the formal application. I sent her an email on Tuesday requesting which documents to submit to attend to an assessment, so that should the assessment be successful, I can furnish the private vehicle information and then proceed with the application. However I have not received a response. I have a home loan at std bank and my previous vehicle was financed through standard bank. So why do they treat clients like this.