CH
Catherine H
1 reviews | Active since Jun 2010
09 Oct 2025, 11:28
Phoning them is one huge headache!
Phoning Standard bank is a nightmare and extremely stressful. You have to listen to this t******* 'music' - the same 3 notes over and over and over. The other day I was on the phone for 2.5 hours - sent from one dept to another (5 in all - landing back at the fist one I had got to). I had such a headache at the end of it. I have needed to sort something out yesterday and today - but I have gone into the bank rather that phoning them - to avoid that awful noise and waits!! I wish they would do something about it.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Oct 2025, 11:54Dear Catherine,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2025, 11:54
Official
Dear Catherine,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
CH
Catherine H's updateReviewer Update
09 Oct 2025, 19:05What about some gentle music? I know everyone doesn't enjoy classical - but your thumps stress us out!!!
CH
Catherine H's update09 Oct 2025, 19:05
Reviewer Update
What about some gentle music? I know everyone doesn't enjoy classical - but your thumps stress us out!!!