Phone Rings for over 20 minutes with no response for 3 days in a row

Item: Standard Bank
Rating: 1
Author: allister L

Good day I am a Standard bank home loans client for over 5 years already. I have been trying to call them on the number ********** 001 for the past 3 days with no success. I have also requested multiple call backs. with no repsonses. They make you stay on the line for over 20 minutes. at your own expense (airtime)

This is totally unacceptable. not to mention that no one at a branch is able to assist you with a Home loan query as it needs to be addressed by a home loan consultant .

Now that is simplified banking.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

02 Apr 2019, 16:11

Hi Allister

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***
Customer ***

Standard Bank's reply02 Apr 2019, 16:11

Official

Hi Allister

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***
Customer ***

Standard Bank's replyOfficial

05 Apr 2019, 14:12

Dear allister

Thank you once again for posting your comments.

I refer to our telephonic conversation and can confirm that this matter has been addressed.

Kind regards

Vinolia Ndlovu
Complaint Resolution Centre
***

Standard Bank's reply05 Apr 2019, 14:12

Official