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shannon N

1 reviews | Active since Jul 2018

02 Jul 2018, 14:28

Phone Lines just keep ringing

I have been trying to get hold on standard bank so that I can book some dollars and get it delivered to me. I spent more than 15 mins being passed from one branch and department to another, and the phones keep ringing. Not impressed.

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Replies (4)
Standard Bank
Standard Bank's reply02 Jul 2018, 15:51
Official

Dear shannon naidoo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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shannon N's update02 Jul 2018, 17:12
Reviewer Update
I am still waiting for some type of resolution. You have a customer wanting to do business but the organization is not available for business
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shannon N's update02 Jul 2018, 17:13
Reviewer Update
I will be changing banks very soon
Standard Bank
Standard Bank's reply05 Jul 2018, 10:04
Official

Dear shannon naidoo

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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