NS
Nanette S

1 reviews | Active since Jul 2021

15 May 2023, 09:10

PHONE CALLS DON'T STOP

I received multiple phone calls from Standard Bank. This is after I told them that I am not the person in question and that I have had my cellphone number for years. After numerous phone calls (after a Hellopeter review), they told me they will no longer contract me. I am still receiving phone calls. Some are 7 o clock in the morning. PLEASE REMOVE ME FROM YOUR DATABASE. This is NOT acceptable. I don't want a phone call from Standard Bank to apologize, I just want them to NOT phone me.

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Replies (2)
Standard Bank
Standard Bank's reply15 May 2023, 09:14
Official
Dear Nanette 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply16 May 2023, 14:16
Official
Dear Nanette

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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