CM
Carla M

1 reviews | Active since Dec 2014

28 Jul 2020, 19:50

Phone call & SMS harassment

After receiving paid up letters from Mac Roberts attorney and clearance certificate form Debt rescue on 13 September 2018 for my two standardbank accounts one was a Revolving Loan and the other Overdraft I still to date receive threatening sms and phone calls stating that further action is going to be taken against me. Once again I send an email to standardbank including Mac Roberts attorney and Debt rescue from where on Debt Rescue send an another email to Standardbank to state that you must stop harassing the client as all was send once again - Clearance Certificate, paid up letters - and still till today I got another threatening sms. Can you please rectify your system as I am not sure how many people must still get involved before this matter will be solved.

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Replies (2)
Standard Bank
Standard Bank's reply29 Jul 2020, 03:45
Official
Hello Carla 
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards  Complaint Resolution Centre
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Standard Bank
Standard Bank's reply31 Jul 2020, 16:20
Official
Hello Carla

Thank you for posting your comments. 
We are looking into the matter. We will revert to you as soon as possible. 
Kind regards
Complaint Resolution Centre 
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