1 reviews | Active since Oct 2017
PHONE BOX SERVICES UTTER ******* AND A ****
A while back I received a call from standard bank offering me this great mobile sim offer. I was so impressed that I told my husband to get one as well. It really was great and a nice offer. Not much DATA but R100 airtime for a mere R39.00. We both decided that since we had contract phones that we will give the sims to our children in order for them to phone us should they need to. I then received another call and listen to this: for R49.00 you get double the airtime. The agent only said for R49.00 MORE!! When the debit order came it was over R80.00 and I stopped same and reversed the debit. The sim was blocked and with no notice to me or a call. Just blocked. When I enquired I was informed that the first R39.00 is for the R100.00 airtime and 50mb data and the R49.00 is now for the extra double up. I cancelled same and paid the account to date since the airtime was provided. Since then I have been having inundated issues. The sim is permanently blocked and when I enquired I was informed to pay 2 months subscription but will not receive the data or airtime. My husband and I have now decided to cancel both the sims and proceed to rather obtain services from other service providers. At least they give you a heads up or a call before cutting your line or just blocking it for their own lies. Sorry but I would not recommend this product. In my opinion this is a **** and not worth your monies or the effort.
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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