CP
Corne P
1 reviews | Active since Sept 2011
28 Oct 2022, 13:18
'phone back ' is not working
Trying to resolve a problem with Standatf Banknon call centre. A promise to phone me in 10 minutes, I received a call 40 minutes later, only to be immediateky cut off. You'd expect the agent to phone back but nothing. Have to do whole rimarole again, to find am now number 139 innthr queue! For crying out loud, just phone back the customer when the line drops - on your side!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Oct 2022, 13:22Good Day Corne
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Oct 2022, 13:22
Official
Good Day Corne
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
CP
Corne P's updateReviewer Update
28 Oct 2022, 14:26Within a few minutes of posting here I received a call from Gordon who immediately set to work on resolving the issue.
Also, a special shout out to Tshegofatso who also called as it turned out number 139 didn't take long. Changing my rating to 5 stars
Also, a special shout out to Tshegofatso who also called as it turned out number 139 didn't take long. Changing my rating to 5 stars
CP
Corne P's update28 Oct 2022, 14:26
Reviewer Update
Within a few minutes of posting here I received a call from Gordon who immediately set to work on resolving the issue.
Also, a special shout out to Tshegofatso who also called as it turned out number 139 didn't take long. Changing my rating to 5 stars
Also, a special shout out to Tshegofatso who also called as it turned out number 139 didn't take long. Changing my rating to 5 stars
Standard Bank's replyOfficial
28 Oct 2022, 14:32Dear Corne
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2022, 14:32
Official
Dear Corne
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***