RM
Richard M
1 reviews | Active since Aug 2012
14 Aug 2023, 11:28
Phishing investigation
I was conned by a phishing **** which I reported. Money was transferred to beneficiaries of other local bank accounts that were added without our approval. We have phoned and emailed to ascertain the progress on this matter but no progress or update is forthcoming except that the case will be ‘escalated’. It's like a stuck record :(
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
14 Aug 2023, 11:40Hi Richard
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply14 Aug 2023, 11:40
Official
Hi Richard
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
21 Aug 2023, 13:48Hi Richard
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team is still busy with the matter. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team is still busy with the matter. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply21 Aug 2023, 13:48
Official
Hi Richard
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team is still busy with the matter. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team is still busy with the matter. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
RM
Richard M's updateReviewer Update
21 Aug 2023, 16:18I'm very surprised that you couldn't phone me. I haven't even seen a missed call.
I've checked my contact details on Hello Peter and they are correct..
I've checked my contact details on Hello Peter and they are correct..
RM
Richard M's update21 Aug 2023, 16:18
Reviewer Update
I'm very surprised that you couldn't phone me. I haven't even seen a missed call.
I've checked my contact details on Hello Peter and they are correct..
I've checked my contact details on Hello Peter and they are correct..
Standard Bank's replyOfficial
21 Aug 2023, 16:31Hi Richard
Thank you for the response. We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the response. We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Aug 2023, 16:31
Official
Hi Richard
Thank you for the response. We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the response. We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Aug 2023, 16:32Hi Richard
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Aug 2023, 16:32
Official
Hi Richard
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***