Phathetic Home loan department
Since i logged a call in December 2021 with no responce. Why was my home loan installment increased with no communication or update
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
19 Feb 2022, 06:57Its the 19th January and still no resolution on this matter. To make matters worse, there's no communication again as the repo rate has been ammended in January. So i must just guess how much i need to have available in my account. The worse part to all of this if funds are not sufficient in my account i will be the one who will be seen to be on the wrong side. Can someone please start doing his/her work.
's update19 Feb 2022, 06:57
Reviewer Update
Its the 19th January and still no resolution on this matter. To make matters worse, there's no communication again as the repo rate has been ammended in January. So i must just guess how much i need to have available in my account. The worse part to all of this if funds are not sufficient in my account i will be the one who will be seen to be on the wrong side. Can someone please start doing his/her work.
's updateReviewer Update
21 Apr 2022, 12:57No i was not and do not get communications when there are changes to my home loan instalments. I only see by a new amoimt debited. I always assume when there increases to repo rate. Std bank does not communicate
's update21 Apr 2022, 12:57
Reviewer Update
No i was not and do not get communications when there are changes to my home loan instalments. I only see by a new amoimt debited. I always assume when there increases to repo rate. Std bank does not communicate
Standard Bank's replyOfficial
28 Apr 2022, 08:27Hello Thulisa
We have escalated this matter to our Home Loans team for further assistance.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre
***
We have escalated this matter to our Home Loans team for further assistance.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Apr 2022, 08:27
Official
Hello Thulisa
We have escalated this matter to our Home Loans team for further assistance.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre
***
We have escalated this matter to our Home Loans team for further assistance.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank Help Centre
***
's updateReviewer Update
29 Dec 2022, 07:44It is now 28 December 2022 and i still do not get communications for interest rate change. To my surprise my instalment for the month of December is extra by R587. This is a total inconvenience where am i suppose to get this money now because this means my other account will not be paid due to insufficient funds as someone from Standard Bank is not being helpful. A simple communication for account *** would have saved all this drama. Please assist and provide the escalation contact number no one seems to help.
's update29 Dec 2022, 07:44
Reviewer Update
It is now 28 December 2022 and i still do not get communications for interest rate change. To my surprise my instalment for the month of December is extra by R587. This is a total inconvenience where am i suppose to get this money now because this means my other account will not be paid due to insufficient funds as someone from Standard Bank is not being helpful. A simple communication for account *** would have saved all this drama. Please assist and provide the escalation contact number no one seems to help.
Standard Bank's replyOfficial
29 Dec 2022, 08:24Good Day Thulisa
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply29 Dec 2022, 08:24
Official
Good Day Thulisa
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***