Petty and pathetic service

Forced an insurance policy on me at there own rates as collateral on my bond, once paid off they told me they would cancel the insurance on my bond, only to find 2 months later there's 2 months premiums outstanding and that I need to cancel the insurance myself, which I would have done if they told me so in the first place. Standard bank own's the insurance company in question as well so I suppose they need to make business for themselves