GM
Gus M

1 reviews | Active since Apr 2022

21 Apr 2022, 10:38

Pethetic support

I am beyond disappointed with standard bank .I had issues with my standard bank app since October 2021 .due to the fact that I was out of the country till Jan 2022. I left it till I came back to sa. Isbeen on line numerous time trying to resolve the app issues. I can't use my app . On more that one occasion I went into the bank .fist to realize the agent at estandardbank did not capture my email address correctly .I had to go back again . I was informed that it was resolved. But till now I still have same issue .I have money on my virtual card I can touch or transfer back . Standard bank need to investigate this might take up to 7 days .Cant use my only profile either . My emails is not linked longer . When are you planning to resolve this.

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Replies (1)
Standard Bank
Standard Bank's reply21 Apr 2022, 16:46
Official
Hi Gus. Thank you for raising your concerns with us.
  We noted that our team is currently working on your matter and emails were sent to you regarding the matter.

Our team will be in touch with you once it has been finalized.

We appreciate your support and loyalty. 
  
Kind Regards 
  
Standard Bank Help Centre
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