aR
ashani R

1 reviews | Active since Sept 2009

04 May 2018, 16:09

PETHETIC ,DISGUSTING SERVICE FROM STANDARD BANK AND COMPLAINTS RESOLUTIONS AGENT!!!!!!

Almost a week later and still don't have my card. Now I'm told I need to pay for delivery of my card after standard bank staff did not listen to the branch the card needed to go to.I will nott go into a branch to collect this card so either deliver it to me or dnt waste my time with this card. Clint is the resolutions agent working on this complaint and its clear he cannot assist me as its a week later and still no card!!!!Pathetic

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Replies (2)
Standard Bank
Standard Bank's reply07 May 2018, 09:14
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 May 2018, 13:11
Official

Dear ashani

Thank you once again for your posting.

I am dealing with this matter with regards to the first review that you published.

Kind regards

Clint Petersen

Complaint Resolution Centre

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