personnal loan

Greetings<br> <br> Standard bank,they did'NT bill my personal loan and i've called them to bill it and still they didn't.<br> last month the same thing happened and they told me that my account is on arrears meaning i will have to pay the penalties while i'm not on the wrong side.<br> <br> Also my account was debitored by \Sonorinvest"which i believe is a **** and i fowarded them an email and they said they gonna refund but im still waiting.<br> <br> mind you that i'm using my own resources to follow up but i just cant get help.<br> <br> please assist me because this is really frustrating.<br> <br> thanks in advance<br> <br> regards<br> Anita Matsi<br> ***"""