NM
Nonhlanhla M
1 reviews | Active since Apr 2021
08 Apr 2021, 13:23
Personal Loans Department/General Banking Department
What a terrible I have had with Standard bank general line from 9 am this morning trying to find a relevant department to do a debit order switching request . The call centre agents are so *********** they kept on referring me to the collections department which made no sense , collections department send me back to the general banking . Standard Bank Personal loans/General banking please equip your staff members . It’s now 13:20 calling with my own airtime trying to switch banking details from 9:20 .
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Standard Bank's replyOfficial
08 Apr 2021, 16:10Hello Nonhlanhla,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply08 Apr 2021, 16:10
Official
Hello Nonhlanhla,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********