Personal loan still not reinstated even after ombudsman facilitation.

Standard logged an incorrect stop order for personal loan account. My account went into arrears due to this error. The account was handed over to collections and thereafter to their attorneys. The issue surrounding my account was escalated to the ombudsman for banking in SA. The issue was resolved and according to email correspondence I received from Standard bank, my account was to be reactivated with immediate effect. The correct stop order is currently been collected by Standard bank, however two months later, my account remains inactive. I have visited Standard bank branch and called their collections department numerous times and after being sent from wrong person to wrong department like a hot potato, my account remains inactive. But the bank is collecting the stop order on a monthly basis. They have misinformed me that my issue has been resolved so that I could authorize the increased stop order but have not honoured their agreement reached with me.