LS
Leenesh S
1 reviews | Active since Jan 2011
04 May 2026, 13:50
Personal Loan Protection ****
This is the second time this year that I am trying to get some basic servicing from my bank. I took out a person loan using the mobile app, but I was not able to opt out of the Personal Loan Protection (which is obviosuly a ****, so this bank makes more money from us and this goes against TCF policies). I tried calling them now to cancel it because its not possible from the mobile app. After spending 25 minutes waiting and being transferred from one number to another, then I get hung up on. I've been done with this bank for years now, but the effort to move banks is more of a headache.
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Standard Bank's replyOfficial
04 May 2026, 13:59Dear Leenesh,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 May 2026, 13:59
Official
Dear Leenesh,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***