Personal loan no go trying more than a month

I have been a customer for more than 12yrs. I'm disappointed at Standard Bank! I have been trying to apply for a personal loan now for more than a month! I app**** online twice, only received a call from a consultant the second time! He took some details over the phone and told me the loan is approved but he noticed that my address has changed and advised me to go into a branch to confirm my address which I did. He told me he would call me back if there was any news about the loan application. He never did, so I phoned Standard Bank to find out what is happening. The consultant said she would notify the first consultant I spoke to! Nothing happened! So I call again only to be told that she will forward my details to their loans department and someone will call me! Nothing happened! So Standard Bank, what do I have to do to apply for a personal loan? I don't have time to go into a branch to do an application! Don't you want my business? I have my second home loan with you as well as a current account, debit card, garage card and credit card! Please tell me why your team is so ***********!!!