KH
Kendall H

1 reviews | Active since Apr 2010

11 May 2016, 08:13

PERSONAL LOAN DECLINED - EMPLOYMENT VERRIFICATION

<p>Hi, I app**** for a loan on the 5th of May.It was approved and then had to go for employment verification.When I called yesterday to see what is happening I was advised that the loan had been declined because they could not verify my employment details. THIS IS UNACCEPTABLE!<br />1. NOBODY had contacted me since the 5th to advise me that it was declined and the reason for that.<br />2. I will NOT accept that they could not verify my employment - I got a loan from you guys 2 weeks ago and that was approved there were no employment verification issues.SOMEBODY THERE IS NOT DOING THERE JOB!<br />3. I work for one of the biggest IT companies in South Africa -so there are absolutely no excuses as to why my employment could not be verified. <br />4. All my employment details are on my payslip that I gave in at the branch as well as emailed the consultant that assisted with the loan application all my payslips. <br />I would not have app**** for this loan if I didn't need it urgently! I WANT THIS SORTED OUT TODAY!!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply11 May 2016, 12:00
Official


Dear Kendall

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 May 2016, 05:53
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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