Personal loan approved - no funds given - This is poor service

This is unacceptable

I have app**** for a personal loan on 22/10/201from Standard Bank.

The application was approved and completed on the Standard Bank APP.

On 25/10/2021 I have phoned Standard Bank, the lady said that nothing has been done. She then sends them a follow-up request via e-mail. And said that i must check again by 14:00 25/10/2021 if the funds have been placed into my current account.

In the APP it says that Standard Bank account holders only have to wait 24-48 hours for the funds to be transfered.

I am confused now.

Why does this take so long?

I have the approved and a signed contract.

Please can you guys sort this out now?

I am not sitting 3o minutes on the phone again to get nowhere.