Personal Loan approved and no funds after a week

I was approved for a loan at Standard Bank last week Thursday (15-10-2015) <br> I phoned on Wednesday this week (21-10-2015) for an update as to when the funds will be transferred and I was told that they have escalated this and that someone will give me a call. No one phoned me.<br> I phoned on Thursday (22-10-2015) again, same story, they will escalate and someone will phone me... no one phoned me.<br> Today (23-10-2015) I have already phoned twice and both times I was told that someone will contact me.<br> <br> Obviously Standard Bank has enough customers as they do not want any new business!