Personal loan application experience
I have been trying to take out a personal loan with Standard bank since the 5th of April. They are my primary bank and I got approved immediately. Since then I have been to the branch twice to update my Fica, I have sent more than 5 emails and called the call center for more than 3 times to follow up. Today I after I called the call center they said they escalated this matter and the sales consultant will call me asap to finalize this. Yet nothing. I am tired of this terrible service. If I could I would have given you 0 stars.
We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you as soon as possible to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you as soon as possible to help resolve your complaint.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***