Personal Loan Application

<p>On the 17/10/2016 I processed a telephonic loan application and it was approved and the consultant said money will be transferred into my account in 72 hours. I called on the 20/10/2016 and spoke to Busi in the personal sales department and she said money will be in my account at 13:00 and nothing. I missed their call and upon returning the call I spoke to a lady and she performed a security check and I failed to remember one transaction and she told me that I'm not account holder. I asked if she can ask me anything else but she refused and hanged up the call. I called again I was then told that I have to go to the branch to process my application for the safety of my account. The reason why I made an online application is to avoid going to the branch and stand for hours. I was made to feel like a ******** and was doing ***** in my own account. I am old and yes I do forget one or two transaction. I will not go to the branch and stand in queue for hours. I don't understand why Standard Bank why they treat old black people like this. I will not go to the branch and you can cancel that application for all I care.</p>