Personal loan account closure

I opened a personal loan via my banking app in December 2020. I called the bank on the 25th of February ***8468 to get a settlement quote and was transferred to transactional banking. I was given the settlement quote and settled the loan the next day via my app. I called *** again to day and spoke to Tsakane to request closure of the account. Tsakane said she cannot assist because the quote was given to me by transactional banking so she would have to transfer me to transactional banking to close the account which she did. I then spoke to Andile at transactional banking and he advised only branches can close paid up loans. Given that this account was opened online on my banking app I see no reason for me to risk my health during this pandemic to go to a branch to close a paid up account. With that said I have resorted to a complaint to get my personal loan account closed because I am not willing to risk my life to go to a branch to close an account.