1 reviews | Active since Jul 2013
Personal loan
<p>I took out a personal loan with standard bank for 12 moths and they debited the last premium on the 23rd thid month and today I am calling to close off the account they telling me am owing R58.15 for insurance and access fee and my question is why insurance what am insuring if I have paid the money that i owe them and why was the personal loan account not closed automatically after the last debit which was yersterday. I closed all the accounts I had with standard bank because of such and the consultant started by saying it will be closed automatically and I insisted on him checking out the account for me then I am owing now referrence Number for the call ********** 087..</p>
Good day Lindiwe
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Lindiwe
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Lindiwe
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Lindiwe
Thank you once again for your posting.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***