1 reviews | Active since Jul 2016
Personal Lending Dept. Incompetency
Good day Standard Bank Team,
I am appalled by the level of service from your Personal Lending consultant, Joelene Latola. I sent an email requesting and statement of account and she advised I should go to a branch for assistance? Firstly I’m currently in isolation and would not have emailed if I didn’t need it. We are living in a pandemic and I’m still told to go to a branch for assistance, this is not only irresponsible but incompetence in herlevel of work ethic. I am a client of Standard Bank and have various portfolios with you including a business account. I will not be treated like this, please send me statement of account before I escalate your consultant to the executive head and CEO.
Your prompt attention to this will be greatly appreciated!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***