Personal information not secure and is being used to commit ***** by Standard Bank

I had written a complaint on 02 December 2023 after Standard Bank conducted *****ulent credit enquiry using my name for the second time in two months. I had lodged a dispute with the Experian (reference CC-9988) for the first credit enquiry and it was resolved in my favor and removed from my credit profile. On 25 November 2023 a second *****ulent credit enquiry was added on my credit profile.

All these credit enquiries have been conducted without my consent and knowledge, clearly indicating that my personal information is not secure and is being used for ******** activities by Standard Bank. I have sent a formal complaint to their complaints department (reference ***3) and the generic reply was that their "specialist" will contact me within 24 hours, of course this was not true. Similarly, in the complaint I wrote, all the PR generic replies said their consultant will be in touch shortly, again this was not true as no one has contacted me even after sharing my cellphone number. I requested for the number of the consultant so that I can call myself seeing that they are playing games and could potentially continue to commit further ***** with my personal information and they refused.

No one wants to tell me what is happening; why the credit enquiry was conducted, who gave consent and why my personal information is not secure. All I get is generic bull**** message lying that their consultant will get in touch shortly. I am going to post a negative review every single day to warn people about the ***** tendencies of Standard Bank so that they can make informed decision about joining this useless bank.