Personal details update

I have changed my residential address 10 times at the branch already and still my address has not been changed. I can not use the banking app on my cell number as the app does not recognize a valid identity document that i have since 1987. This puts me in a very difficult situation as i can not apply for an increased overdraft because of the lack of service at the bank. This is unnecessary stress that i must go through due to complete incompetence from bank side.