TG
Tersia G

1 reviews | Active since Aug 2018

15 Aug 2020, 08:05

PERSONAL DETAILS GIVEN TO A STRANGER BY STANDARD BANK

I do not know if I should go to the news papers or right a review. On the 7/08 money was paid into my account that I had no knowledge of. It was a long weekend and I was unable to go to the bank. First thing Tuesday morning I phone the back telling them what has happend and that funds have already gone off this account and I need it reversed , I was informed to first do a security check before being assisted, then I was told I have failed it twice I need to go into a branch, they will not be able to log this on the phone because I failed my security check and I was blocked, So I told my employer about the issue and requested to go to the bank. First branch was closed in Midrand so I went to the mall of Africa, I had to wait in a que for 1 and a halve hours before getting into the bank and then another half an hour to wait inside the bank. I was assisted by a Lady, she asked if I went online , I gave her the full detail and she informed me that there was already money taken from this payment made to my account, I confirmed this as requested that the money be reversed immediately because I do not know where it was coming from, 1. She logged the the issue 2. tried to phone for assistance, she was sent to 2 departments unhelpful 3. She had to sent a email informing an apartment of the issue and I received a reference no, this query was to be resolved by the 27.08.2020, I nearly flipped I needed this money out of my account I am unable to pay this money back, she told me that she cannot do anything I needed to wait for the investigation to be concluded and that could be from the next day to the 27th STANDARD BANK WILL SEND ME AN SMS WHEN THIS IS RESOLVED. but please do not use the money. I cannot afford the money, that is way it need it out of my account. The week passes were I phone everyday to find out about the money, everyone just tells me that they have no answer for me yet, one of the personnel tells me that this most be a church and that they do not know my church life or something like that, but that you could see by the name that paid the money to my account..for me this was odd but you could get this from the name. FRIDAY AFTERNOON AFTER WORK I RECEIVE A PHONE CALL, DO NOT KNOW THE PERSON BUT THEY GET CUT OFF.. I TAKE IT AS THE WRONG NUMBER, BUT THEN AT AROUND 7 THEY PHONE ME AGAIN. THEY WERE GIVEN MY NUMBER BY STANDARD BANK!!! THE MONEY IS THEIRS AND I NEED TO PAY IT BACK..I WAS STUNNED..THE MONEY HAD TO BE PAID TO AN A STANDARD BANK ACCOUNT AND I HAD TO GET THEM AT THE BRANCH!!! I did not ask any questions I just said that I was out of town and will not be able to get to the BRANCH? I told them that I do not feel convertible with this. they told me that it was urgent and money had to be in the standard bank account on Sunday, I said I was not able to transfer the money. ARE YOU KIDDING ME.. MY NUMBER GIVEN TO A PERSON.. MY CELLPHONE NUMBER..HE EVEN CALLED ME BY MY NAME..HOW IS IT POSSIBLE THAT I FAIL A SECURITY CHECK BUT MY NUMBER AND DETAILS ARE GIVEN TO A STRANGER ...HE SPOKE ABOUT A BRANCH .. DOES HE KNOW WERE I AM FROM? THIS IS ********..MY PERSONAL DETAILS ARE NOT TO BE GIVEN TO ANYONE I AM FUMING

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Replies (2)
Standard Bank
Standard Bank's reply15 Aug 2020, 19:12
Official
Hello Tersia
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Sept 2020, 13:41
Official
Dear Tersia Green

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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