1 reviews | Active since Jul 2016
Personal cost due to faulty ATM
<p>A new standard bank ATM was installed in Koffiefontein December 2016. It only became active in Febuary 2017. Today on the 18 th of February I withdraw money. The amount went off on my acount but i never received the money or my card it kept saying please wait... I phoned standardbank when the ATM went off. Now they had to stop my acount card and said I can collect a card at the nearist branch. The closses branch is in Kimberley 110km from where I am. Now due to standard banks ATM being faulty i have to pay petrol to drive 200km+ to collect a new card.</p>
Good day
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide look into the matter and put a fix into it.
Best regards
Complaint Resolution Centre
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Good day
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide look into the matter and put a fix into it.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
An apology was given with the reasons why this happened. Which is fine but the problem was not solved at all. I'm not able to withdraw any money and the amount that went off is still not back in my account. Im still without a card and will be for the next 2 + weeks intill I'm able to get to a standard bank.
An apology was given with the reasons why this happened. Which is fine but the problem was not solved at all. I'm not able to withdraw any money and the amount that went off is still not back in my account. Im still without a card and will be for the next 2 + weeks intill I'm able to get to a standard bank.