1 reviews | Active since Jun 2016
Personal banking
Standard bank is very diligently taking their fee for personal banking services every month. In the very infrequent event that I want to use the personal bankers there is no response to email, more that 24 hours later. An attempt to call the numbers sent to me in the email at the beginning of 2018 titled "Change of contact details" leaves me frustrated because they are simply not answered, just like the email. For the record, this is the expected behaviour by now.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your allowing us time and opportunity to address your concern raised.
I have engaged the senior manager responsible for your private banker for her input on the problem you are experiencing at present. Please be assured that correct measures has been taken against him to ensure no repeat of this incident.
The transactional banker will contact you soon to address your concerns. We apologise for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your allowing us time and opportunity to address your concern raised.
I have engaged the senior manager responsible for your private banker for her input on the problem you are experiencing at present. Please be assured that correct measures has been taken against him to ensure no repeat of this incident.
The transactional banker will contact you soon to address your concerns. We apologise for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***