RG
Rudolf G
1 reviews | Active since Jan 2010
05 Mar 2024, 08:10
Personal Banker waste of time
I cannot see my banking transactions on their online banking platform. Statements are from the previous month. I am supposed to have a personal banker Tebogo Mokwana who cannot get this sorted. I asked for contact details to arrange for her replacement and now my emails are ignored as they have been for the most part during her tenure. Trying to get this information via their call centre is a joke. I hung up after waiting for 20 minutes as I had other telephone calls to attend to. At least their banking fee charges are always done promptly and on time.
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Replies (3)RG
Rudolf G's updateReviewer Update
05 Mar 2024, 08:15I made an international payment ***. The funds have not been received by the beneficiary and has been with the foreign bank for 2 weeks. Not only can Standard Bank not get the funds transferred (which is what I paid their fees for) but they cannot even tell me what the problem is. Reported it to Tebogo without receiving a reply.
RG
Rudolf G's update05 Mar 2024, 08:15
Reviewer Update
I made an international payment ***. The funds have not been received by the beneficiary and has been with the foreign bank for 2 weeks. Not only can Standard Bank not get the funds transferred (which is what I paid their fees for) but they cannot even tell me what the problem is. Reported it to Tebogo without receiving a reply.
Standard Bank's replyOfficial
05 Mar 2024, 08:15Hi Rudolf
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Mar 2024, 08:15
Official
Hi Rudolf
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
06 Mar 2024, 16:16Hi Rudolf
Thank you for taking our call. Our team has confirmed that they contacted you and they will be assisting you further with the issues you are experiencing regarding the internet banking.
Thank you for taking our call. Our team has confirmed that they contacted you and they will be assisting you further with the issues you are experiencing regarding the internet banking.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply06 Mar 2024, 16:16
Official
Hi Rudolf
Thank you for taking our call. Our team has confirmed that they contacted you and they will be assisting you further with the issues you are experiencing regarding the internet banking.
Thank you for taking our call. Our team has confirmed that they contacted you and they will be assisting you further with the issues you are experiencing regarding the internet banking.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team