Personal banker ??? No response

I am very very dissapointed in standard bank centurion as i have always been a loyal client i think its time to make a move to a new bank . First off is my cheque card that does not work since i recieved it and now my payments from my credit card are blocked when trying to buy stuff from the USA . I am trying so hard the last couple of weeks to contact my personal banker via email as this is my only means of communication as im out of the country at the moment but i seem to be talking to myself in the emails . All i need is someone to order me a new cheque card that will work when i get back home in a weeks time and to unblock my credit card that is my only way of making payments ! Please can someone contact me ASAP from standard bank via my email [Email Removed]