EE
Eugene E
1 reviews | Active since Mar 2009
01 May 2023, 17:42
Personal Banker No Feedback
My prestige banker used to be Innocentia until she left the bank. She always helped me. On 24 April, I contacted Tlhokelwa, my new banker for assistance. Today is 1 May and he has not come back to me. Why not?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 May 2023, 07:47Hi Eugene
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply02 May 2023, 07:47
Official
Hi Eugene
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
EE
Eugene E's updateReviewer Update
03 May 2023, 12:54I am now furious. The banker phoned me today and, after twenty or so minutes, connected me to someone from your Internet Banking division. Why I had to wait so long, I do not understand.
However, what made matters really bad was that this person was rude and ***********. She treated me as if I was an idiot who knew nothing about computers - I work in an IT field and have conducted IT training for many years. She keeps insisting that it must be me or the computer clearing the cookies regularly that causes my log in issues. She did not want to listen when I repeatedly told her this is not the case and that other websites "remember" who I am. Their cookies are not cleared.
When I tried to tell her we need to try to troubleshoot and find a different possible cause, she said the "only solution" Standard Bank has for all its customers is to look at the cookies. Someone needs to train her better on customer service and on troubleshooting. I hung up on her because she was wasting my time and simply making matters worse.
However, what made matters really bad was that this person was rude and ***********. She treated me as if I was an idiot who knew nothing about computers - I work in an IT field and have conducted IT training for many years. She keeps insisting that it must be me or the computer clearing the cookies regularly that causes my log in issues. She did not want to listen when I repeatedly told her this is not the case and that other websites "remember" who I am. Their cookies are not cleared.
When I tried to tell her we need to try to troubleshoot and find a different possible cause, she said the "only solution" Standard Bank has for all its customers is to look at the cookies. Someone needs to train her better on customer service and on troubleshooting. I hung up on her because she was wasting my time and simply making matters worse.
EE
Eugene E's update03 May 2023, 12:54
Reviewer Update
I am now furious. The banker phoned me today and, after twenty or so minutes, connected me to someone from your Internet Banking division. Why I had to wait so long, I do not understand.
However, what made matters really bad was that this person was rude and ***********. She treated me as if I was an idiot who knew nothing about computers - I work in an IT field and have conducted IT training for many years. She keeps insisting that it must be me or the computer clearing the cookies regularly that causes my log in issues. She did not want to listen when I repeatedly told her this is not the case and that other websites "remember" who I am. Their cookies are not cleared.
When I tried to tell her we need to try to troubleshoot and find a different possible cause, she said the "only solution" Standard Bank has for all its customers is to look at the cookies. Someone needs to train her better on customer service and on troubleshooting. I hung up on her because she was wasting my time and simply making matters worse.
However, what made matters really bad was that this person was rude and ***********. She treated me as if I was an idiot who knew nothing about computers - I work in an IT field and have conducted IT training for many years. She keeps insisting that it must be me or the computer clearing the cookies regularly that causes my log in issues. She did not want to listen when I repeatedly told her this is not the case and that other websites "remember" who I am. Their cookies are not cleared.
When I tried to tell her we need to try to troubleshoot and find a different possible cause, she said the "only solution" Standard Bank has for all its customers is to look at the cookies. Someone needs to train her better on customer service and on troubleshooting. I hung up on her because she was wasting my time and simply making matters worse.
Standard Bank's replyOfficial
03 May 2023, 12:59Dear Eugene
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2023, 12:59
Official
Dear Eugene
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***