LM
Lester M

1 reviews | Active since Nov 2017

09 Nov 2017, 10:00

Personal Advance Account

I've made arrangements with standard bank regarding my account earlier this year just to find out the account has been handed over. Called the call center and still waiting for someone to call back. I left it and made arrangements with the attorneys. Now I received another sms to say my account has been handed over to another attorney. Does Standard bank really take care of their customers or are they just there to make money. Word of mouth is still the best form of advertising and with this service they will get a bad reputation.

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Replies (2)
Standard Bank
Standard Bank's reply09 Nov 2017, 11:24
Official

Dear Lester

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Nov 2017, 13:58
Official

Dear Lester Mangera

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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