Persistent ***** on my Standard Bank Account

Standard Bank initially offered preferential rates for my home loan and that was the only reason I changed banks. It’s been an ongoing unpleasant experience from. I have had displeasure dealing with their insurance division such that the insurance was canceled because they would debit earlier than the dates I had requested. This all started on the 27th of July 2024 when I reported a ***** case. I had 5 transactions of the same amount in December 2024 whilst my card was in my wallet in my bag and I was home getting ready. I never received an update on what the outcome was. It’s now the 26th of April 2025 and again I have had 2 transactions in a space of 3 minutes debit my account. This time around it’s not deemed as ***** because the merchant has my details. I have used this merchant with my other banking institutions and this has never happened. I have had a terrible experience at Northgate whilst collecting my business card. It’s also such a pain that in order to escalate to the Ombudsman one has to wait to see what the outcome would be for this instance. Standard Bank just does not care.