1 reviews | Active since Mar 2009
Persistent Incorrect Sms Notifications
Good day All
I have several times now informed standard bank that I receive daily reminders on paying my credit card with them. upon my engagement with them they confirmed that my account is up to date. I therefore request them to put mergers in place that I do not receive this notification while my account is up-to-date of which they agreed to do
to my surprise I am still receiving these messages on a daily basis and it irritates me a lot.
this actually brings a question that are your systems working if they cannot detect an up to date account
I therefore request that can someone resolve this matter. I have called 3 times and clearly no one could resolve this matter. I therefore escalate it now in this manner
the account number refer to is as follows: ********** ********** 77
Dear Vusumuzi
Thank you for posting the message and allowing us the opportunity to address your concerns.
The matter has been escalated to a resolution specialist who will be in contact with you.
Regards
Complaint Resolution Centre
Tel: ***
Email: ***
Best regards,
Dear Vusumuzi
Thank you for posting the message and allowing us the opportunity to address your concerns.
The matter has been escalated to a resolution specialist who will be in contact with you.
Regards
Complaint Resolution Centre
Tel: ***
Email: ***
Best regards,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
nd regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
nd regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,
