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Vusumuzi K

1 reviews | Active since Mar 2009

11 Oct 2017, 10:49

Persistent Incorrect Sms Notifications

Good day All

I have several times now informed standard bank that I receive daily reminders on paying my credit card with them. upon my engagement with them they confirmed that my account is up to date. I therefore request them to put mergers in place that I do not receive this notification while my account is up-to-date of which they agreed to do

to my surprise I am still receiving these messages on a daily basis and it irritates me a lot.

this actually brings a question that are your systems working if they cannot detect an up to date account

I therefore request that can someone resolve this matter. I have called 3 times and clearly no one could resolve this matter. I therefore escalate it now in this manner

the account number refer to is as follows: ********** ********** 77

0
Replies (2)
Standard Bank
Standard Bank's reply11 Oct 2017, 14:46
Official

Dear Vusumuzi

Thank you for posting the message and allowing us the opportunity to address your concerns.

The matter has been escalated to a resolution specialist who will be in contact with you.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Best regards,

Standard Bank
Standard Bank's reply13 Oct 2017, 06:48
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

nd regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Best regards,