Persistent Delays in Student Loan

I initially app**** for the Student Loan Without Surety in early February. After three weeks without updates, I lodged a complaint, resulting in the closure of my application due to unforeseen circumstances. On February 27th, as advised, I reapp****. The loan team then required that the landlord's banking details be included in the lease agreement. Despite my landlord amending the agreement to incorporate these details and my submission of this updated document, I received no response, and my application was closed again. I submitted a third application with all required documents, yet yesterday, I was again asked for the landlord’s banking details already present in the lease agreement. I resubmitted the lease along with a bank confirmation letter. With rent and registration fees overdue and after enduring a month and a half of continual issues, I am taking this matter to the ombudsman, having already made two complaints, two reviews on hellopeter, and visited the bank three times without any resolution.