BW
Brendan W
1 reviews | Active since Sept 2009
20 Aug 2015, 11:11
Period Of Home Loan Changed
Good Morning<br> <br> I received a notice of interest rate increase in the post, in which I have noticed that the term of my loan has changed. In Dec 2007 I signed a bond agreement for a 20 year loan term. It is now 2015 and the statement reflects that I have 205 months remaining(17 years 8 months). Original term of loan was 240 months. So now I am paying additional interest on interest. Please explain this before I go to the Ombudsman, whereby Standard Bank are in breach of contract. Please explain who gave permission for Standard Bank to proceed with change of term
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Standard Bank's replyOfficial
21 Aug 2015, 14:37Hello Fedu***68,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply21 Aug 2015, 14:37
Official
Hello Fedu***68,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***