*********** people working at Standard Bank

It was not enough trying to get replacement cards (after a mistake Standard Bank made) from them now I have to fight to get my original NaTIS papers out of them. I requested a settlement amount to settle my car loan in February. After getting the settlement amount online I immediately made an EFT for the total outstanding settlement amount due as indicated in the letter. It is the end of May and I am still trying to get my original papers. I have sent emails in vain finally I spoke to them on the 14th of May and they informed me that my settlement is not finalized as I have a small outstanding amount due which was never communicated to me. I wanted to know how this could be as I have settled the exact amount due. The lady on the phone then confirmed that she could see from the system that the settlement amount was paid within the required timeframe and that they would write the amount due off and send me the papers. Just to confirm how *********** they are she also informed me that my monthly premium went off still from February each month and that she will request a refund. I informed her that this is impossible as I keep track of my account carefully but she insisted that this shows on the system. After waiting another 2 weeks without receiving any paperwork I got a statement indicating that I now owe interest on top of the outstanding amount payable immediately. I don't mind paying but it is the principle of *********** people and lack of communication that is the new norm in South Africa that is getting me down. I thought Standard Bank is one of our major banks and they would ensure that their customer service is on the top. What a disappointment. Needless to say that I have now communicated with another Bank and am busy moving my whole portfolio to them after 30 years of doing business with Standard Bank.